Terms & Conditions
GENERAL CONDITIONS
The contract is subject to the disposition of the law of 27/12/77 no.1084, approved and executed in the international convention relating to travel contract (CCV). The liability of Argiletum Tour is limited to the above law. Argiletum Tour acts as tour operator and agent. All arrangements for transport or conveyance or for hotel accommodations are made by Argiletum Tour as agent of the suppliers. By utilizing the services of suppliers, you agree that neither Argiletum Tour nor any subsidiary of Argiletum Tour shall be liable for any injury, damage, loss, accident or delay incurred by your or those travelling with you directly or indirectly from any acts or default of the suppliers or from any occurrence or condition beyond the control of Argiletum Tour, including defects in vehicles or breakdown in equipment.
RATES
Rates are all quoted in EURO and are based on present cost conditions and include VAT taxes.
They are valid from 01.01.2024 to 31.12.2024. All rates are subject to change without notice due to increases imposed by hotel and tour / cruise operators, currency fluctuation and fuel surcharges. In case of unexpected increases, superior to 10% of single prices because of new rules or taxes, the fares will be adjusted and the clients notified in writing. Client has the right then to cancel with no penalty within 48 hours after notification of new price.
PROMOTIONS
With special promotion train tickets will not be changeable or refundable
REDUCTIONS
Tours are free for children under the age of 3. From age 3 to 8 a 20% reduction will be applied to the fare (on tours not including overnight). For walking tours 50% reduction from age 3 to 8 will be applied to the fare.
SUBSTITUTION
Should client wish to substitute partecipants, substitution can only be accepted in writing by the person who signed the booking or in writing by the travel agent through whom the booking was made at least 4 days before arrival. At the same time organizer should receive all information about substitute Substitute will be charged for all the extra costs of substitution. Substitute will be informed on the amount of extra costs before applying substitution. Client that cancelled will pay only registration fee.
CANCELLATION POLICY
Cancellations of tour bookings are subjected to a cancellation fee according to the following scale:
For Private tours: For cancellations at least 9 days before arrival: will be charged a penalty corresponding to 10% of total amount. For cancellations from 8 days to 72 hours prior to arrival will be charged a penalty corresponding to 50% of the total amount. For cancellations less than 72 hours prior to arrival the total amount will be charged.
For tour packages and rail tours: – For cancellations more than 30 days before arrival will be charged a penalty corresponding to 10% of the total amount. – For cancellations from 29 to 15 days prior to arrival will be charged a penalty corresponding to 30% of the total amount. – For cancellations from 14 to 4 days prior to arrival will be charged a penalty corresponding to 60% of the total amount. – For cancellations from 3 to 1 days prior to arrival will be charged a penalty corresponding to 80% of the total amount – For cancellations beyond this time limit, after arrival dates & no-show the total amount will be charged.
For Escorted tours: – For cancellations more than 30 days before arrival will be charged a penalty corresponding to 10% of the total amount. – For cancellations from 29 to 8 days prior to arrival will be charged a penalty corresponding to 35% of the total amount. – For cancellations from 7 to 4 days prior to arrival will be charged a penalty corresponding to 60% of the total amount. – For cancellations from 3 to 1 days prior to arrival will be charged a penalty corresponding to 80% of the total amount. For cancellations beyond this time limit, after arrival dates & no-show the total amount will be charged.
All cancellations should be notified in writing and confirmed by Argiletum Tour. Argiletum Tour will not be responsible for cancellations not confirmed charging client with total amount.
CANCELLATIONS BY ARGILETUM TOUR
In respect to art. 10 of the above cited law no. 1084 of 27/12/77 for unforeseen events or changes depending on third parties ARGILETUM TOUR reserves the right to vary itineraries and any tour departure or to cancel reservation totally or partially. Argiletum Tour may have to amend a tour may not reach a minimum number of partecipants which would be economical to operate. In this event Argiletum Tour will offer an alternative available of comparable standards. Client has the choice of accepting the changed arrangements as notified or cancelling reserved travel service, in this case Argiletum Tour will return all money client has paid. No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who loose contact with the guide or do not complete the tour. Argiletum Tour is also not responsible for partial closure of Museums and delays caused by third parties.
UNFORESEEN CIRCUMSTANCES
No reductions or credit notes will be given under circumstances amounting to a Force Majeures which means: war or threat of war, riot, civil strife, natural disaster, fire, closure of airports and ports, adverse weather conditions
VALIDITY OF DESCRIPTIONS
All descriptions are based on information obtained from Argiletum Tour Staffs regular inspections and correspond exactly to the services offered. If you have a problem or complaint it is important, and in your own interest, to inform immediately Argiletum Tour or its representative so that steps can be taken to resolve the matter on the spot. Because of the difficulties in investigating a complaint too long after the event, we will not consider any complaint unless notified to us. DISPUTE In case of dispute, the competent law court, will be Rome
VALIDITY
This tour program is valid from 01.01.2024 to 31.12.2024.
TECHNICAL ORGANIZER Argiletum Tour by Art&Travel S.r.l. Adm. Auth. nr.315 of 26/03/02, prot. 1933 Released by Lazio Region. Advertising stipulated by the Regional Law No. 63 of 17.9.1984
INSURANCE POLICY
NOBIS COMPAGNIA DI ASSICURAZIONI SPA (ex Filodiretto)
